Paycom. Customer Driven Agentic Configuration
December 9, 2025
Enterprise SaaS
Agentic Workflows
AI Assisted Configuration
Although Paycom provides a single database solution for a company's HCM needs, product offerings are siloed by module, leading to time consuming, fragmented, and complex setups. Once systems are up an running, powerful yet complex automation setups deter customers from adopting them, leading to a heavy reliance on support teams. To help customers translate their policies into system configurations with little to no training, we leveraged agentic workflows to turn insights from system monitoring into automation recommendations.
Orchestration Layer
The orchestration layer pairs user selected metrics with system escalated insights, so administrators never miss tasks and insights critical to their business function. System-flagged signals are the entry point to deeper system onboarding through automation setups.
Insight Layer
When the system flags a pattern, administrators can dive into generated reports that can be used to better understand patterns in data across modules and their impact on business health. These insights can also offer theories on contributing factors, and corrective actions in the way of solution automation.
Automation Layer
In-system agents can configure potential solutions to business-impacting insights into automation templates. Users can preview the impact of these automations and simulate expected outcomes prior to shipping setups, building confidence and minimizing the time and training required to adopt the system.